Privacy Policy

---

Introduction

We at Kozmo Properties Limited (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you book, inquire, or stay in one of our holiday properties. By using our website or services, you agree to the practices described here.

Information We Collect

We gather personal and technical data to provide seamless booking experiences, communicate effectively, and improve our services:

• Personal Details
  • Name, postal address, email address, phone number
  • Payment information (credit/debit card details)
  • Guest preferences (arrival time, special requests)
• Booking and Stay Data
  • Reservation dates, property selected, number of guests
  • Communication logs (emails, messages, calls)
• Technical and Usage Data
• IP address, browser type, device identifiers
• Website usage patterns and cookies

How We Use Your Information

We process your information to:

1. Fulfill and manage bookings and payments
2. Communicate reservation confirmations, pre-arrival details, and property instructions
3. Respond to inquiries, requests, or complaints
4. Personalize your stay by noting preferences and special requirements
5. Improve our website, services, and guest experience through analytics
6. Send marketing updates, special offers, and newsletters (with your consent)

Sharing Your Information

We do not sell your personal data. We may share information with:

• Service Providers
  • Payment processors, booking platforms, property maintenance contractors
• Legal Authorities
  • If required by law or to protect our rights and safety
• Business Transfers
• In connection with a merger, sale, or acquisition, under confidentiality agreements

All partners are bound to use your data only for specified purposes and to maintain its security.

Cookies and Tracking

We use cookies and similar technologies to:

• Recognize returning visitors and remember login sessions
• Analyze site performance and user behavior
• Deliver personalized content and marketing

You can manage cookie preferences through your browser settings or our cookie consent banner.

Data Retention

We retain your personal data only as long as necessary to:

• Complete the purpose for which it was collected
• Comply with legal obligations (for example, tax records)
• Resolve disputes and enforce our agreements

After these needs expire, we securely delete or anonymize your data.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data where no longer needed
• Restrict or object to our processing of your data
• Obtain a portable copy of your data
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Security Measures

We employ a range of technical and organizational safeguards:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication for internal systems
• Regular security assessments and staff training
• Secure backup and disaster recovery plans

International Transfers

Your data may be transferred to and processed in countries outside the UK. Whenever we do so, we ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your information.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If we learn we have inadvertently done so, we will promptly delete that information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on our website with a new effective date. Please review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

Kozmo Properties Limited
Email: privacy@kozmoproperties.co.uk
Address: 128 City Road, London, EC1V 2NX